American Rugby Outfitters is America's leading Authentic Rugby Team Apparel, Rugby Jerseys & Gear/Equipment distributor in America. We stand by our products and expect nothing less than perfection. Since or inception in 1985, we have been the leaders in developing new innovative ideas for rugby gear, team apparel collections and Authentic Rugby Jerseys. If you have received a defective item (i.e. stitching defect, tear in the material), the incorrect size or order of a blank undecorated stock item, please contact us immediately. We will work with you to ensure your satisfaction.
Your return must be in original condition (unwashed or laundered) with the tags still attached in resalable form, in a timely fashion (delivered less than 30 days ago) for us to process your request.
You are responsible for the cost of returning it to us. Shipping costs are non-refundable. Please do not attempt to return your merchandise that does not qualify with our policies as we will not be able to process your request and cannot ship the items back to you. Click here for our mailing address.
Should you need to return an item, you must include a return authorization # (Please call us for this), the packing slip, and this completed form.
If you are exchanging merchandise, please fill out this completed form,
and include a return authorization # (Please call us for this).
You are responsible for the cost of returning it to us, unless it was our oversight.
Original shipping costs are non-refundable.
You also will be charged for shipping the new item you are exchanging for.
American Rugby Outfitters makes every effort to deliver your order quickly and when needed. We don't hold on to orders unnecessarily. If an item is not in stock and able to ship from one of our warehouses within 24-48 hours we will ship the same day we receive the goods from our manufacturers/suppliers. If your order requires decorating, numbering or special detailing, please allow 2-3 weeks for us to process your custom order. If rush freight or rush services is required to get your order to you within a certain time frame there are additional charges.
We sell the highest quality products and describe them with manufacturer's specifications. We use these items ourselves. You must be fully satisfied with your merchandise or you can request a refund. If for any reason you are not completely satisfied, send back the merchandise in question with proof of purchase after receiving your return authorization #. We will inspect the item and make an exchange or refund. For non-defective items or items ordered incorrectly our restocking fee is 15%. We realize the sport of rugby is rugged and demands durable gear to play our great sport. We expect you'll wear your rugby gear for a long time and give it a good workout.
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