American Rugby Outfitters is America's leading Authentic Rugby Team Apparel, Rugby Jerseys & Gear/Equipment
distributor in America. We stand by our gear and expect nothing less than perfection. Since or inception in 1985,
we have been the leaders in developing new innovative ideas for rugby gear, team apparel collections and
Authentic Rugby Jerseys. If you have received a defective item (i.e. stitching defect, tear in the material), the
incorrect size or order, please contact us immediately. We will make your order right
Your return must be in original condition, resalable, and timely (delivered less than 30 days ago) for us to process it.
You are responsible for the cost of returning it to us. Shipping costs are non-refundable.
Please do not attempt to return your merchandise that does not qualify for a return,
as we will not be able to process your return and cannot ship the items back to you.
Click here for our mailing address.
Should you need to return an item, you must include a return authorization # (Please call us for this),
the packing slip, and this completed form.
If you are exchanging merchandise, please fill out this completed form,
and include a return authorization # (Please call us for this)
You are responsible for the cost of returning it to us, unless it was our oversight.
Original shipping costs are non refundable.
You also will be charged for shipping cost on the new item you are exchanging for.
American Rugby Outfitters makes every effort to deliver your order quickly and when needed. We don't hold on
to orders unnecessarily. Once we receive the goods from our manufacturers/suppliers we ship your order the
same day. If your order requires decorating, numbering or special detailing, please allow three to six weeks for us to process your custom order. If rush freight or rush services is required to get your order to you within a certain time frame there are additional charges.
We sell the highest quality products and describe them with manufacturer's specifications. We use these items
ourselves. You must be fully satisfied with your merchandise or you can request a refund. If for any reason
you are not completely satisfied, send back the merchandise in question with proof of purchase. We will inspect
the item and make an exchange or refund. For non-defective items or items ordered incorrectly our restocking
fee is 15%. We realize the sport of rugby is rugged and demands durable gear to play our great sport. We expect you'll wear your rugby gear for a long time and give it a good workout. If you're one of those unbelievably tough players (i.e. enjoy playing a match on a pitch of jagged rocks and barbed wire), we will repair any damages for a nominal fee. And if you provide a great story about how it happened, we will consider making the repair or replacing your item for free!